Frequently asked questions
The short answers to the questions we are actually asked.
Monday to Friday, 9:00 to 17:00
What are the delivery times?
Orders before 14:00 are dispatched the same evening from Brussels. Allow 1 to 2 days for Belgium, 2 to 5 working days for the rest of the European Union.
Can I order less than one roll?
Yes. Most ribbons are sold in cuts of 5 m, 10 m or 25 m, with a VAT-inclusive price shown before the cart.
How do the samples work?
The box of twelve samples costs €6.90. The amount is deducted from your first order, no conditions.
Can I return a ribbon?
Yes, within 14 days, if the roll is unopened. Cuts and personalised ribbons are not taken back.
Do you offer personalisation?
Yes, from 10 m, with an instant preview in the atelier. A proof is sent to you before printing.
Are prices VAT included?
Yes, all displayed prices include European VAT. The invoice details the VAT.
Do you deliver outside the European Union?
Not yet. We deliver to the 27 countries of the European Union. Write to us for other destinations.
Can I order wholesale?
Yes, for more than 50 rolls, write to us for a quote and dedicated lead times.
Delivery
Everything is dispatched from Brussels, across Europe, with tracking.